Navigate to the directory where you downloaded the installer file. Open a command window as an administrator. Logging must be turned on before you start installation. If you want to change the location or name of the log files, or if you're not sure if logging is enabled, complete the following steps.
If so, you can review the log file and search for entries that include Error or Fail to help you spot the problem. It's a good idea to keep the log files for the installation process to help you troubleshoot in case anything goes wrong. By default, the log files are stored in the user's temporary folder (the location specified in the %temp% environment variable) for Windows and in /private/var/log for the Mac. Logging is on by default for the Tableau installer for both Windows and Mac. Tableau Desktop or Tableau Prep Builder can keep a log of the installation process. In this article you can find information about how to create a log file to help you troubleshoot, as well as a list of issues you might encounter and suggestions for how to resolve them. When you install Tableau Desktop or Tableau Prep Builder, the installation might not always go exactly as planned.
